Your responsibilities (what you will do brilliantly):

• Provide an impeccable and enriching client experience to our partners, day after day.
• Serve as the primary contact for all communications related to order processing and status.
• Provide technical phone support to kitchen designers and technicians from our partners, guiding them with clarity and precision in their projects.
• Identify, with the help of technicians, effective solutions to resolve our partners' challenges and ensure their satisfaction.

Profile we are looking for (we want someone who ticks a lot of boxes):

• High school diploma.
• 1 to 2 years of minimum experience in telephone customer service.
• Excellent command of French and English (you must be comfortable in both languages).
• Strong interest or experience in technical drawing, interior design, or architecture – these skills will be a real asset.
• Strong learning ability and a keen interest in technical details.
• Ability to handle complex situations with empathy and positivity.
• Comfortable with various computer and technological tools.

What we offer (and what makes this position even more interesting):

• Weekday schedule, Monday through Friday, 40 hours per week.
• Group insurance and collective retirement plan.
• Free social activities for the whole family.
• Competitive salary, according to the current collective agreement.

Why choose our team?

Because you will join a company that values technical skills as much as human qualities. Here, you will learn, grow, and collaborate in a stimulating environment where every day is an opportunity to face challenges and make a real difference for our partners.

Ready to bring an exceptional customer experience to life? Apply now and be part of our adventure!